Here at Honey Bear we take immense pride in handcrafting each item to perfection, ensuring that they are made to order with utmost care and attention to detail. We want you to have a positive shopping experience with us, and we value your satisfaction above all else.
Returns and Exchanges:
Due to the personalized and bespoke nature of our products, we generally do not accept returns or exchanges on items. Since each piece is meticulously crafted specifically for you, we are unable to resell returned items to other customers. To avoid any disappointment, we encourage you to thoroughly review all product details, including size, color, and design specifications, before placing your order.
Defective or Damaged Items:
In the unlikely event that your order arrives with a manufacturing defect or sustains damage during shipping, we sincerely apologize for any inconvenience caused. Please contact us immediately, and we will be more than happy to work with you to resolve the issue promptly. To assist us in assessing the problem, kindly provide clear photographs of the damaged or defective item along with your message to us. It is crucial to inspect your order upon reception and notify us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right for you.
Exceptions / Non-returnable Items:
Certain types of items are non-returnable, such as food-related items (e.g., cupcake toppers/wrappers) and custom products (e.g., special orders or personalized items). If you have any questions or concerns about a specific item's eligibility for return, please do not hesitate to get in touch with us.
If you wish to cancel your order, we kindly request that you do so within 24 hours of placing it. As we begin crafting your item as soon as the order is received, we may not be able to accommodate cancellations beyond this time frame.
Upon receiving and inspecting your return, we will promptly notify you of the refund status. If the return is approved, you will be automatically refunded through your original payment method. Please note that the processing and posting of the refund by your bank or credit card company may take some time.
For any concerns or inquiries regarding your purchase, please do not hesitate to reach out to us via our chat or by emailing us at firstname.lastname@example.org. Our friendly and dedicated customer support team is always ready to assist you and address any issues you may have.
Your satisfaction is of the utmost importance to us, and we continuously strive to provide exceptional service and deliver top-quality handcrafted treasures. We deeply appreciate your understanding of our return policy and thank you for choosing Honey Bear for your unique and personalized items.