Email us at info@wearehoneybear.com and we will follow up as soon as possible.
Order Processing
How do I place an order?
Placing an order is easy! Just browse our shop, add your favorite items to your cart, and head to checkout. You’ll be prompted to enter your shipping details and payment info. Once your order is complete, you’ll get a confirmation email with all the details.
How secure is the payment process?
Your security is a top priority. All payments are securely processed through trusted platforms like Stripe and PayPal. We never see or store your credit card or banking information—ever.
How do I track my order?
Once your order ships, you’ll get an email with your tracking number. You can also track your order anytime through your Orders page.
Can I cancel my order?
Yes! Orders can be canceled within 24 hours of purchase—as long as they haven’t shipped yet. If you need to cancel, please reach out to us at info@wearehoneybear.com as soon as possible so we can catch it in time.
Managing Your Account
How do I create an account?
Easy! You can either create an account during checkout or head directly to our account page. Just enter your email, and we’ll send you a link to set your password and get started.
How do I access my account?
You can log in to your account anytime by visiting this page. From there, you’ll be able to view your order history, saved addresses, payment methods, and update your account details.
How do I delete my account?
We get it—sometimes you need a clean break. You can delete your account anytime by visiting this link. This will permanently remove all data, comments, order history, and personal information from our system.